Privacy Policy
At The Second Vibe, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, place an order, or contact us.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Order details
- Payment method details
- Website usage information
- Device, browser, and IP-related information
- Messages or inquiries sent through WhatsApp, email, or contact forms
We only collect information that is necessary to process orders, deliver products, improve our service, and communicate with customers.
2. How We Use Your Information
We use your information to:
- Process and confirm your orders
- Deliver products to your provided address
- Contact you about your order status
- Provide customer support
- Verify online payments
- Improve our website and shopping experience
- Send order updates, offers, or promotional messages where applicable
- Prevent fraud, fake orders, misuse, or unauthorized activity
3. Online Payments
If you choose to pay online, your payment may be processed through secure third-party payment providers such as PayFast, EasyPaisa, JazzCash, Visa, Mastercard, or other approved payment partners.
We do not store your card details, wallet PINs, or sensitive payment credentials on our website. Payment information is handled securely by the payment provider.
4. Cash on Delivery Orders
For Cash on Delivery orders, we may use your name, phone number, and shipping address to confirm and deliver your parcel. We may also contact you through phone call, SMS, WhatsApp, or email for order confirmation and delivery updates.
5. Sharing of Information
We may share limited customer information only when required to complete your order or provide our service.
This may include sharing information with:
- Courier and delivery partners
- Payment gateway providers
- Website hosting and technical support providers
- Customer support and communication tools
- Legal or regulatory authorities if required by law
We do not sell, rent, or trade your personal information to third parties.
6. Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and support advertising performance.
Cookies may help us understand which products customers view, add to cart, or purchase. This helps us improve our website and marketing.
You can manage or disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.
7. Marketing and Communication
We may contact you through email, SMS, phone, or WhatsApp regarding:
- Order confirmation
- Delivery updates
- Customer support
- Promotional offers
- New arrivals
- Special discounts
You can request to stop receiving promotional messages at any time by contacting us.
8. Data Protection and Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
Our website uses secure technology where applicable, and online payment details are processed through secure third-party payment systems.
However, no online method of data transmission is 100% secure, so we cannot guarantee absolute security.
9. Data Retention
We keep customer information only for as long as necessary to:
- Process orders
- Provide customer support
- Maintain business records
- Handle returns, replacements, or delivery issues
- Comply with legal, tax, or regulatory requirements
10. Your Rights
You may contact us to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information where applicable
- Stop receiving promotional messages
- Ask questions about how your information is used
We may need to verify your identity before processing such requests.
11. Third-Party Links
Our website may include links to third-party websites, payment gateways, courier platforms, or social media pages. We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before sharing personal information with them.
12. Children’s Privacy
Our website is intended for customers who are able to place valid online orders. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we may delete it from our records.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, payment methods, or legal requirements.
The updated version will be posted on this page with the latest effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
The Second Vibe (A brand by Anabia’s Collection)
Website: https://thesecondvibe.com
Email: cs@thesecondvibe.com
Phone / WhatsApp: +92 320 2231090
Operations / Contact Address: 502, Kawish Crown Plaza, Shahra-e-Faisal, KMCHS, Umar Colony, Karachi, 75350
Last Updated: March 01, 2020