Terms & Conditions
Welcome to The Second Vibe. By using our website, browsing products, creating an account, placing an order, or making a payment, you agree to the following Terms & Conditions.
Please read these terms carefully before placing an order.
1. General Information
The Second Vibe is a Pakistan-based e-commerce fashion accessories brand operated under Anabia’s Collection.
We offer watches and fashion accessories through our website and deliver products to customers across Pakistan.
By accessing or using our website, you agree to comply with these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.
2. Product Information
We try our best to display product images, prices, descriptions, colors, sizes, and details as accurately as possible.
However, slight differences may occur due to photography, lighting, screen settings, product batches, or supplier variations.
Product availability may change without prior notice. If a product becomes unavailable after an order is placed, our team may contact you for an alternative option, replacement, or order update.
3. Pricing and Offers
All prices on our website are listed in Pakistani Rupees (PKR), unless stated otherwise.
We reserve the right to update product prices, offers, discounts, delivery charges, and promotional campaigns at any time without prior notice.
If there is a pricing error, technical error, or incorrect offer displayed on the website, The Second Vibe reserves the right to correct or cancel the order before confirmation or dispatch.
4. Orders
When placing an order, customers must provide accurate and complete information, including name, contact number, email address, and shipping address.
An order is considered confirmed only after successful placement and, where required, verification by our team.
We reserve the right to cancel or hold any order if:
Customer information is incomplete or incorrect
Contact number is unreachable
Shipping address is incomplete
Product is out of stock
Order appears suspicious, fake, or unverifiable
Payment is not completed or cannot be verified
5. Payments
We may offer multiple payment options, including Cash on Delivery and online payments through approved payment methods such as EasyPaisa, JazzCash, Visa, Mastercard, bank transfer, or other payment partners.
Online payment discounts, if available, are only applicable to eligible prepaid orders and may change at any time.
The Second Vibe does not store sensitive payment details such as card numbers, wallet PINs, banking passwords, or payment credentials. Online payment information is securely processed through third-party payment providers.
6. Online Payment Discount
If an online payment discount is active, it will apply only to eligible online payment methods and qualifying orders.
Cash on Delivery orders are not eligible for online payment discounts unless specifically mentioned.
The Second Vibe reserves the right to modify, pause, or end any online payment discount offer at any time without prior notice.
7. Shipping and Delivery
Shipping timelines, delivery charges, courier handling, and delivery-related details are covered in our Shipping Policy.
By placing an order, you agree to the shipping terms mentioned on our website.
Delivery time may vary depending on product availability, customer location, courier service, public holidays, weather conditions, or operational delays.
Customers are responsible for providing complete and correct shipping information.
8. Return, Exchange, and Replacement
Return, exchange, and replacement requests are handled according to our Return & Exchange Policy.
Products must be unused and in original packaging to qualify for an eligible return, exchange, or replacement request.
If the issue is caused by us, such as wrong product delivered or product not matching the description, we will take full responsibility and provide a replacement according to our policy.
Please review our Return & Exchange Policy before placing an order.
9. Refunds
The Second Vibe primarily offers replacement or exchange where applicable, according to our Return & Exchange Policy.
Refunds are only processed in cases where required, approved, or applicable under our internal review.
Refunds, if approved, may take time to process depending on payment method, bank, or payment gateway timelines.
10. Order Cancellation
Customers may request order cancellation before the order is dispatched.
Once an order has been shipped, cancellation may not be possible. In such cases, the Return & Exchange Policy will apply where eligible.
The Second Vibe reserves the right to cancel any order due to stock unavailability, incorrect pricing, suspicious activity, incomplete information, payment issues, or operational reasons.
11. Customer Responsibility
Customers are responsible for:
Providing correct name, phone number, email address, and delivery address
Checking product details before placing an order
Receiving the parcel within courier delivery timelines
Following return and exchange conditions
Keeping payment confirmation proof where required
Using the website lawfully and responsibly
If a customer provides incorrect information or refuses delivery without valid reason, The Second Vibe may limit or cancel future orders.
12. Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorized access, copy content without permission, submit false information, or use the website for fraudulent or unlawful activity.
We reserve the right to restrict access, cancel orders, or take appropriate action if misuse, fraud, or suspicious behavior is detected.
13. Intellectual Property
All website content, including text, product images, graphics, logos, branding, layouts, designs, and other materials, belongs to The Second Vibe, Anabia’s Collection, or their respective owners.
You may not copy, reproduce, reuse, distribute, or modify our website content without written permission.
14. Third-Party Services
Our website may use third-party services such as payment gateways, courier partners, analytics tools, hosting providers, communication tools, or social media platforms.
We are not responsible for the independent policies, actions, service interruptions, payment failures, or technical issues of third-party service providers.
15. Website Availability
We try to keep our website available and working properly. However, we do not guarantee that the website will always be error-free, uninterrupted, secure, or available at all times.
We may update, modify, suspend, or remove website features when needed.
16. Limitation of Liability
The Second Vibe will not be responsible for indirect losses, courier delays, third-party payment issues, technical errors, customer-provided incorrect information, or delays caused by circumstances beyond our control.
Our responsibility is limited to the value of the product purchased, subject to our applicable policies.
17. Policy Updates
We may update these Terms & Conditions at any time to reflect changes in our business, website, payment methods, delivery process, or legal requirements.
The latest version will be posted on this page. By continuing to use our website after updates, you agree to the revised terms.
18. Contact Us
If you have any questions about these Terms & Conditions, you can contact us at:
The Second Vibe
A brand operated under Anabia’s Collection
Website: https://thesecondvibe.com
Email: cs@thesecondvibe.com
Phone / WhatsApp: +92 320 2231090
Operations / Contact Address: 502, Kawish Crown Plaza, Shahra-e-Faisal, KMCHS, Umar Colony, Karachi, 75350
Last Updated: March 01, 2020